Useful contacts in VIC:

  • Department of Health Victoria Tel. 1300 650 172
  • Your local council (HACC program)
  • Your local community health centre or district nursing service (HACC program)
  • Migrant resource centre or ethnic or Koori organisation (HACC program)
  • Carers association
  • Aged Care Assessment Services – contact the Commonwealth Carelink Centre Tel. 1800 052 222
  • Independent Living Centre (personal alarms) Tel. (03) 9362 6111
  • Yooralla Independent Living Centre
  • Your doctor


Dassi is a leading not-for-profit organisation that provides home-based care for people of all ages. With over 25 years’ experience, DASSI provides comfort, compassion, expertise and peace of mind to its clients. Across Victoria, they are committed to ensuring their services consistently exceed industry standards. Their care support services are tailored to meet the individual needs of their clients – older people, all people with a disability, and their families to maximize their personal choices at home and in the community and independence in building fulfilling lives.

Their services in Victoria – DASSI’s range of services includes:

  • Personal care – Bathing, showering, toileting, dressing, grooming and transportation to appointments and activities.
  • Home care – Light house cleaning, bed making, light meal preparation, shopping and personal laundry.
  • Specialist care – Helping with PEG feeds, respiratory support, ventilator, tracheotomy care and medication.
  • Recreation and rehabilitation – Supporting clients to participate in recreation activities and to attend rehabilitation services.
  • Post-hospital care – Services tailored to your specific needs following an injury or hospital treatment.
  • Respite care – Offering carers a break through substitute care in the home.

DASSI provides an emergency after hours on-call care support to assist clients and carers who require emergency shift replacement or support outside standard office hours.

DASSI Head Office – 582 Heidelberg Road, Fairfield Victoria 3078, Telephone: (03) 9488 9100, Fax: (03) 9482 3820, Email:

Homecare Plus

Homecare Plus provides Homecare Service to clients throughout Victoria. Homecare Plus can provide you with a range of different support needs depending on what you need – – Homecare Plus is a Homecare Agency established to provide an easily accessible and affordable Homecare Service to clients throughout the Ballarat Region. Homecare Plus can provide you with a range of different support needs depending on your individual requirements. Homecare Plus can provide support to you in your home and/or in the community. We realise that every person’s situation is unique and that a Homecare Service needs to be flexible enough to cater for this. The elderly, disabled or people confined to their home through illness are in need of quality in home services and this is where Homecare Plus can assist you! At Homecare Plus our main priority is that our clients receive a service that enables them to live stress free and comfortably supported in their own home. Homecare plus is there to assist clients to live as independently as possible, not to ‘take over’ their daily activities.  It is important also that they feel at ease with the staff providing the service and we will endeavour to make certain that this happens every time by continual monitoring and encouraging feedback from clients. Homecare Plus will also endeavour to recruit staff in any area clients might require care, no matter how remote.

Tydii Home Cleaning Services

Tydii provide domestic house cleaning services within the Melbourne CBD and surrounding suburbs –


mecwacare is a leading not for profit organisation. Mecwacare has provided care to the community for over 50 years, offering residential aged care, respite care, in-home support, community programs, disability and nursing services, providing optimal choice for people of all ages, irrespective of financial, religious, cultural or lifestyle background. Mecwacare cares for over 7,000 people each week across greater Melbourne through a highly integrated service network operated by more than 900 employees and over 250 volunteers. Mecwacare has responded to the changing needs of the communities it works amongst, by constantly seeking out and adopting new caring initiatives.

Mecwacare’s Home Nursing and Care Services specialise in home-based support and care to promote wellbeing and independence for people of all ages including older people, people with disabilities, and people living with dementia. From as little as one hour per week to 24 hour live-in care, our Home Nursing and Care Services cater for individual needs. After hours support is also available on call. Mecwacare provides community services from their Community Centres – Planned Activity Groups provide a range of opportunities for older people including those with dementia, and people with disabilities to participate in a wide range of recreational activities both at the day centre and in the community (The Planned Activity Groups operate from their Community Centres in East Malvern and Pakenham. Transport may be available to those living in these geographical areas) –

Travellers Aid

Phone: 9654 2600

Travellers Aid Australia is a not-for-profit organisation that supports travellers by providing simple, practical travel-related support and aid that helps people travel independently and confidently. Travellers Aid Australia provides a Volunter Medical Companion Service. Trained volunteers meet medical travellers and accompany them by public transport to and from their appointment in central Melbourne. Find out more online or by calling Travellers Aid.


Ph: 9787 1665

Probus is an association for active retirees who join together in clubs, the basic purpose of which is to provide regular opportunities for them to keep their minds active, expand their interests and to enjoy the fellowship of new friends. PROBUS derives from two words, PROfessional and BUSiness.

Seniors Information Victoria (SIV)

SIV offers free information as an independent service, funded by the Victorian Government, on a wide range of issues of interest to older Victorians including:

  • Housing options from independent living to residential care
  • Home-based and community services
  • General information on financial and legal issues
  • Health and wellbeing
  • Retirement
  • New learning opportunities, and much more.

Contact SIV:

Phone: 1300 135 090

Interpreters are available via the Telephone Interpreting Service on 13 14 50

Call in and visit at the COTA Victoria offices on the 4th floor, Block Arcade, 98 Elizabeth Street, Melbourne – use lift No 3. It is open Monday to Friday 10am to 5pm.


Just Better Care

Just Better Care offers all personal nursing services, as well as transport to medical and dental appointments, shopping, outings and visits.  Qualified, experienced, caring staff come to you to provide home help, personal support and assistance. Outings and appointments with transport provided. All services are available to you on a 24/7 basis. No extra cost for weekend visits.  Complete Registered Nurse services provided on demand at short notice including enema, wound and dressings, PEG feeds and catheter changes. Service Area:  All suburbs in Melbourne West –

Move 4 Health

In-Home rehabilitation and health promotion to manage conditions such stroke, high blood pressure, arthritis, Parkinson’s disease, Multiple Sclerosis, dementia, etc. Services include passive stretching, mobilisation, gait training and hydrotherapy.  Some of the above services can be funded by Medicare or Department of Veterans Affairs.  For more information please visit our website. Service Area:  South East Victoria – City of Casey, Cardinia, Frankston, Knox, Bayside and Kingston –

Annecto The People Network

Phone (03) 9687 7066

Practical assistance round the clock and on weekends to keep you living well at home. Categories: Cleaning, Housekeeping, HACC Funded Services, Shopping, Personal Care, Flexible and Active Respite, Social and Recreational, Transport and Advocacy services. Through a dedicated, professional and supportive team, annecto provides you and the person who cares for you with the information, support and assistance needed to live confidently and positively. Our range of initiatives also includes carers’ assistance and Veterans Home Care.  Extra support is available with My Support – a 24 hour, seven days a week, user-paid initiative providing seamless care to enhance your independence.

Apto Options

Phone (03) 9725 3219

Our mission is to provide best practice community services for individuals with complex care needs in the aged, disability and health care sectors. The Apto Group divisions operating in the Eastern, Northern and Southern Metropolitan Regions of Melbourne are: Apto Direct – We offer direct care services in the community, including Personal Care, Respite, Domestic Support and High Care. Apto Options – We manage Government funded Case Management Services designed to support the person in their own home. Apto Staff – We provide well trained and supported Locum Personnel, including Care Coordinators, Case Managers, Nurses, other Allied Health professionals and Admin Support staff.

Allity Aged Care

Proud to be called Home – Every Allity home is exactly what the name implies – a place where our residents can continue to share every day experiences with their families, make it their own and maintain active and rewarding lifestyles in the way that is meaningful to them.

While we encourage every one of our homes to nurture its own unique personality, the passion, commitment and integrity of our staff is common to all. As such, no matter which home you visit or choose to live in, you will experience the same high levels of hospitality, warmth, respect and dedication to care.

Most Allity homes offer “Ageing in Place” which ensures that residents are provided with the appropriate level of care according to their needs at any point in time.

All Allity homes are fully accredited by the Aged Care Standards and Accreditation Agency.

We are committed to assisting our residents to enjoy a healthy, happy, safe and fulfilling experience at our homes – to make every day the best it can be.

To visit a home go to