(Free of charge, or for the cost of a local call)

Seniors Information Service (SIS) – 13 12 44

Information about services, concessions, benefits and sources of help for older people who live in NSW.

Commonwealth Respite and Carelink Centre -1800 052 222

Information about care services in your area that support older people to stay living at home, assessment for aged care, and possibly moving to a nursing home or hostel, information about respite for carers and help to organise it, so that carers can take a break.

Aged Care Information Line – 1800 500 853

Information about the cost of living in a nursing home and hostel, that is, the entry charges and the ongoing fees.

Carer Resource Centre – 1800 242 636

Information and help for carers, that is, people who provide care to family members who are elderly, in poor health or have a disability.

Centrelink – Retirement Services – 13 23 00

To find out about Centrelink’s Financial Information Service. And for information about the Age Pension, Pensioner Concession Cards and Commonwealth Seniors Health Card.

Dementia Helpline – 1800 100 500

Advice, information and support for people with dementia and their family members.

Independent Living Centre – 1800 800 523

Information about equipment, products and home modifications that can help older people remain independent.

National Information Centre on Retirement Investments (NICRI) – 1800 020 110

A free, independent and confidential service for older people with modest savings. Provides information about investing and looking after savings in retirement.

Medicines Line – 1300 888 763

Independent and confidential information about all types of medicines, from a qualified pharmacist.

Older Persons Tenants’ Service – 9566 1120 or 1800 131 310

Information, advice and advocacy for older renters, for example, if having trouble with a landlord or real estate agent.

Seniors Card – 1300 364 758

Discount card and transport concession card for NSW residents aged 60 or over who work less than 20 hours a week.

The Aged-Care Rights Service – 9281 3600, 1800 424 079

Information and advocacy for residents of nursing homes, hostels and retirement villages. Also runs the Older Persons’ Legal Service.

Vision Information Line – 1300 847 466

For people with questions about vision impairment and blindness, or about services and benefits for people with vision problems.

Veterans Affairs Network – 1300 551 918

Information for veterans and their families about benefits and to locate and use financial, health and community services in their area.

Translating and Interpreting Service (TIS) – 131 450

For people who do not speak English well, to get help contacting any of the above phone numbers.


Telecross service

Tel: 02 9229 4222

Australian Red Cross volunteers provide free daily telephone calls to check on the wellbeing of older people who are at risk of an accident or illness. This service is available to people who are housebound, medically dependent or living alone. If the phone call is not answered, Red Cross starts an emergency procedure and arranges help if it is needed. If the cost of installing or reconnecting a telephone line is too high, Telecross can tell you how to get free or low-cost telephone access from various providers.

Personal emergency alarm systems

These provide a way to instantly ask for help, even if you can’t reach the phone.

Information about 24 hour personal alarm and emergency call systems is available here or contact: Independent Living Centre – Tel: 02 9890 0940 or 1300 885 886


The NSW Police Next of Kin Register is a free service for older people who live alone to record their personal details at the local police station. The register holds information about Next of Kin, doctors and dentists and any medical alerts. In an emergency, this information will help ambulance officers and police contact a relative or other named person.

The Crime Prevention Officer at your local Police Station can tell you about the Next of Kin Program. Kings Cross Police also produce a ‘City of Sydney Seniors Personal Information Kit’, specific to their Local Command, which provides helpful information, important telephone numbers and a Contact Information Sheet for recording important personal details. Kings Cross Police will keep a record of this information on their data base, and laminate and attach a magnet to this Information sheet for residents, free of charge, so that they can keep it at home on their fridge for reference by Police or others in the event of an emergency.

To obtain the Community Safety Contacts on a handy fridge magnet contact your local Neighbourhood Service Centre or One Stop Shop or telephone 02 9265 9333.


This is a not-for-profit organisation that provides key information for everyday living for older people and their families. IDEAS has a comprehensive, up-to-date services directory that the skilled nformation officers use to find the best possible options for older people, their family members and carers. Information available includes equipment and suppliers, communication aids, daily living aids, community transport, leisure programs, accommodation, entitlements and subsidies, Government information and legislation, and any type of service or product which provides support. You can visit their website or phone 1800 029 904.

Wollongong – Retirement Options Program (02) 4227 7125

Social and / or recreational support to people over 55, who have a long term disability and / or aged carers support tailored to individual needs trained volunteer or worker will provide assistance to access affordable community leisure activities, eg: trip to the movies, a chat over a cuppa, joining a bowling club, going fishing, learning to dance. A partnership with Life Without Barriers and Greenacres. A small contribution towards the cost of this service will be requested.


Private Care has been providing high quality health care services for over 35 years. Their employees are dedicated to understanding you and your needs, and providing the highest standard of care. Your independence, dignity, individuality and quality of life are our primary focus. They have experienced Registered Nurses who will work closely with you and your family to design a care plan tailored to your needs and preferences.

Private Care offers an extensive range of services and options to suit your needs. You can mix and match service types and durations as your needs change over time. There are no fixed contracts, so you can stop or start a new service at any time. After hospitalisation or illness, simply increase your services. As you recover and your independence increases, just let us know and you can reduce your services again.

They specialise in home care services throughout New South Wales (NSW) and parts of Queensland (QLD).

NSW: Sydney, the Central Coast, Newcastle, the Hunter, the Southern Highlands and South Coast

QLD: Gold Coast, Brisbane and Sunshine Coast

Their housekeeping services make your home a haven you love coming back to. Imagine arriving home to a clean house, with the laundry done and fresh linen on the beds. The shopping is in the cupboards and a fresh meal on the table.

Elder Assist

Provides quality non-medical in home care and support to seniors in Sydney City, Inner West, Lower North Shore and Eastern suburbs. They work with families and specialise in providing custom in home aged care whether this be regularly scheduled or on an occasional basis. Sample services include errands, appointments, respite, companionship, administration and light housekeeping or maintenance. Their carer’s are carefully screened and are fully insured. All carers have an up to date first aid certificate including annual CPR certification. They pride themselves on their ethical standards and maintain high standards of privacy, confidentiality and security. They offer a free no obligation consultation to help determine what services best suit the individual or family and will tailor our services to meet your needs –


Home care services to the elderly and sick including assistance with showering, toileting, general housekeeping, meal preparation, attending medical appointments and outings. Service Area: Sydney and Greater Sydney –

Carers & Companions

Care of frail & aged, dementia & Alzheimers, post operative, respite care. Care of those who do not qualify for government assistance.  Live-in 24 hours, daily visits from as little as 3 hours, overnight stays. Personal care, medication prompting, cooking nutritious meals, shopping, light household duties, companionship and socialisation, driving to appointment & social outings.  Care of pets and plants. Provide housekeepers and cleaners. Service Area:  Sydney metropolitan area –


Familiarfaces offers peace of mind to busy families who because of time restraints or distance are unable to maintain regular visits with their loved one.  The duration and the number of visits is at the families request. A ‘Visit Report’ is sent to the family keeping them updated on their parents well being.  Our services include Respite-Sitting to carers, giving the carer that well deserved break. Respite-Sitting helps prevent caregivers burn-out, allowing the carer to take time out for themselves.  We also provide companionship to the elderly who are isolated in their community. It is a known fact that social isolation is risky for health. Familiarfaces companionship service offers social contact with friendship. Service Area:  NSW Northern Rivers District –

Kate Cares

Kate Cares assists the elderly and incapacitated to live independently in their own homes longer, also providing nannies and housekeepers enabling you more leisure time to do the things that are important to you. Service Area:  Sydney –

Lifestyles Home Services

Lifestyle Home Services is a provider of aged care services in the home. Services include personal care, cleaning, shopping, transportation, social support, respite and case management. We are also able to assist with dementia care. Service Area:  Sydney Metropolitan Area, including the following LGAs: Ryde, Hunters Hill, Hornsby, City of Sydney, Willoughby, Canada Bay, Parramatta, Hills District, Waverley, Mosman, Ku-Ring-Gai, North Sydney, Lane Cove, Inner West, Marrickville, Hurstville –

ADSSI Ltd – Phone (02) 4334 2633

ADSSI is a not for profit organisation that provides a range of services to frail aged people, people living with disabilities, and carers of those people on the NSW Central Coast. We help our clients to live safely at home and actively participate in community life.

Allied Healthcare Australia – Phone (02) 9222 9638

We provide nursing, care and support services to the frail, elderly and disabled who live in their own homes or residential and assisted living facilities throughout the Sydney region. Services available include: Personal Care – assisting with showering, dressing, toileting, mobilising etc., Domestic Assistance – general housekeeping duties, basic cleaning, meal preparation and clearing up, washing, ironing, shopping etc., Rehabilitation – aiding those suffering an injury or debilitating illness to get back to their usual level of mobility, Respite Care – providing care to allow regular care-providers a break, either on a live-in or live-out basis, Companionship – chaperoning on outings, attending appointments, reading, general companionship etc., Sleep Over – providing overnight security and monitoring of a client’s needs, 1 hour to 24 hour care.

As a quality endorsed organisation all of our activities comply with “best practice” and are backed by an unconditional service guarantee. To book a service, make an enquiry, or apply for employment as a Community Support Worker, contact your nearest Allied Healthcare office today or go to our website for further information.

Renovate Your Home for Your Functional Needs. Check out Our Services.
Renovate Your Home for Your Functional Needs.
Check out Our Services.